Help with your memory book

Set contribution deadlines and check access dates

Choose a deadline and time zone for your team, and understand when editing, downloads and online access end.

Edit a message you’ve submitted

Use your private edit link to change a message or photo before contributions close. Find out what to do if you lose the link.

Download and share your finished book

Generate a PDF and web version, check the pages and create a private reading link. Save the final PDF before online access ends.

Start your first memory book

Create a free draft, invite your colleagues and turn their messages into a digital book and printable PDF.

Pay for a book and check your order

A book costs USD 19 once. Learn when it unlocks, what repeat downloads include and how to request a refund.

Check message length, supported photo formats and upload limits, and learn how browser drafts help if an upload fails.

Choose the contributions to include, set their order and layouts, and understand how changes affect finished versions.

Create, share or replace the link for collecting messages. Keep contribution, edit and finished-book reading links separate.

Check the 30-day draft, 90-day paid editing and seven-day download periods, plus what happens when you delete a book or account.

Find the next step for a queued or failed export, missing edits, a page-limit error or a PDF that won’t download.