Policy
Refund policy
Request a full refund within 14 days of your first successful payment. Learn how to report payment or delivery problems and how refunds affect book access.
Try the draft first
Create a free draft, collect contributions and review a watermarked preview before choosing to pay. Contributors do not pay and no card is required to start a draft.
14-day refund window
If you are unhappy with the service, we offer a full refund when you contact [email protected] within 14 days of your first successful payment. Include the organizer’s email address and order reference. Do not send private messages, photos, card numbers or sign-in codes.
Duplicate or unrecognized payments
Contact us promptly if you believe a payment was duplicated, incorrect or unauthorized. Include the order reference and enough information to identify the issue. We will investigate with Stripe. Do not include full payment-card details in an email.
Delivery problems
If an export fails or you cannot obtain the digital book you purchased, contact support. We will investigate and offer an appropriate remedy, which may include correcting the problem or issuing a refund. Mandatory consumer rights continue to apply after the 14-day window.
How a refund is returned
Approved refunds are returned through Stripe to the original payment method where possible. Your bank or payment provider determines when the credit appears. We cannot give an exact processing time, and we will not ask you to pay an extra fee to receive an approved refund.
What happens to your book
A confirmed full refund ends online editing, downloads and access through reading links. Files already downloaded cannot be recalled. If you still need a copy, save it before requesting a refund. Partial refunds are handled individually by support and are not an automatic partial unlock or service extension.